Kenya power has announced that all customers using prepaid token meters will be required to update their token meters before 31st August.
Those who fail to update their tokens will have their meters failing to accept tokens.
The method of updating the meter tokens was unveiled by KPLC MD Joseph Siror on Wednesday.
“Customers will receive two codes from Kenya Power when they purchase tokens. They will be required to key the codes to their meter following the steps indicated in the SMS before loading the new token, “In other instances, the Company will send the codes directly to the customers who haven’t purchased tokens to notify them to update their meters. ” Siror explained.
The two(2) codes are; the reset and an update code. The 20-digit numbers should be entered into the prepaid meters in the correct sequence: reset code first, followed by the update code.
This update targets 7.4 million prepaid meters and is free of charge.
When the update is complete, the meter will accept new electricity tokens henceforth.
